FAQ
Can I test the scent before opening the full box?
Yes, absolutely! We understand that scent is a personal experience. To make your ritual completely risk-free, we include a complimentary scent sample with every order. Return in 14 days if you find the scent is not for you.
Why is this better than buying a cheaper traditional candle?
Traditional candles get ugly, leave black marks, and waste wax at the bottom. Our wax pearls are different. You can reset them to look brand new just by taking out the old wick. They are safer because they put themselves out if they tip over, and they are better for the planet because you can refill any bowl or jar instead of throwing them away.
How long does one 500g box last?
One box of pearls provides over 100 hours of total burn time. Because you only replace the small amount of wax that actually melts around the wick, your supply lasts significantly longer than a traditional jar candle of the same weight.
How much pearl wax do I actually need?
To make it effortless, we’ve built a Pearl Calculator. Simply enter the dimensions of your favorite vessel and we'll recommend the amount. Go to Pearl Calculator.
How long will it take to receive my pearls?
As each order is handcrafted and made-to-order to ensure the highest quality, please allow 10–14 business days for delivery within Hong Kong. We use SF Express to ensure your package arrives safely at your door or preferred pick-up point.
What is your return policy?
We offer a "Risk-Free Ritual" guarantee. Every order includes a free sample pack of pearls. We invite you to test the sample first; if it’s not a perfect fit for your home, you can return the unopened main package for a full refund.
Can I use any container I already own?
Yes! That is the beauty of the system. You can use any heat-safe vessel—ceramics, glassware, or even metal tins. We recommend a container at least 3-4 inches wide to ensure the melt pool doesn't touch the sides.
Are these safe to use around pets and children?
Absolutely. Our pearls are 100% plant-based and non-toxic. More importantly, they are self-extinguishing; if a vessel is accidentally tipped over, the pearls will immediately smother the flame.
Do the wicks come with the pearls?
Yes, every box comes 30 cotton wicks, which is enough for 500g of pearl candle.
